Front Desk Receptionist

SUMMARY

Performs clerical, general office and customer service duties in a busy reception area.

EDUCATIONAL REQUIREMENTS

• High School Diploma or G.E.D.

EXPERIENCE REQUIREMENTS

• None

ADDITIONAL REQUIREMENTS

DRIVING

• Valid Driver's License

KNOWLEDGE

	REQUIREMENTS
KNOWLEDGE	ESSENTIAL	IMPORTANT
Computer and keyboarding skills	R
Effective communication skills	R
Knowledge of Parks and Recreation Department rules and policies		R

REQUIRED ABILITIES

	REQUIREMENTS
ABILITY	ESSENTIAL	IMPORTANT
Act independently		R
Analyze situation	R
Attend to details		R
Communicate verbally	R
Communicate in writing		R
Concentrate	R
Empathize	R
Identify problems	R
Initiate		R
Manage pressure	R
Motivate		R
Multi-task	R
Organize	R
Problem solve	R
Think creatively		R

REQUIRED SKILLS

	REQUIREMENTS
SKILL	ESSENTIAL	IMPORTANT
Actively listen to fully understand circumstances	R
Collaborate with others to maximize innovation and effectiveness		R
Communicate ideas, thoughts, knowledge and information to foster clarity and engage others	R
Focus on details to reduce errors and increase efficiency		R
Manage time effectively to ensure all work is completed timely and effectively		R
Organize work to maximize productivity		R
Plan work projects to ensure efficiency		R
Resolve conflicts to facilitate goal achievement		R
Use empathy to understand the point of view others	R

SUPERVISORY RESPONSIBILITIES

• No Supervisory Responsibilities

REPORTS TO

• Recreation Membership Services Manager

ESSENTIAL JOB FUNCTIONS

[The fundamental job duties the individual must be able to perform, with or without accommodation; removal of these functions would fundamentally change the job]

• Greet and work with customers in a professional, friendly manner
• Respond to customer questions and requests, field questions to other departments as required
• Use membership and registration software system for memberships, classes, and special events
• Receive and record payments from customers
• Stay informed and up to date on activities and programs relating to Parks & Recreation
• Answer telephone calls: record and distribute accurate messages
• Work special events and open houses as needed
• Give building tours
• When absences or tardiness occur withing the departments, work to secure staff
• File forms and materials
• Balance cash drawer and receipts daily
• Interact with all Parks & Rec employees
• Make Copies of marketing materials
• Prepare and send emails to customers and Rec Center staff
• Regular and routine onsite attendance

SUPPLEMENTAL FUNCTIONS

[These are job duties the individual must be able to perform, with or without accommodation; removal of these functions would NOT fundamentally change the job]

• All other duties as assigned

PHYSICAL DEMANDS

CONSTANT = HOURLY FREQUENT = DAILY OCCASIONAL = WEEKLY RARELY = MONTHLY

	CONSTANTLY	FREQUENTLY	OCCASIONALLY	RARELY
Lifting				R
Carrying				R
Pushing				R
Pulling				R
Sitting	R
Standing		R
Walking		R
Ascending/Descending stairs			R
Reaching			R
Bending			R
Kneeling				R
Crouching				R
Grasping/ Finger manipulation			R

WORK ENVIRONMENT

CONSTANT = HOURLY FREQUENT = DAILY OCCASIONAL = WEEKLY RARELY = MONTHLY

	CONSTANTLY	FREQUENTLY	OCCASIONALLY	RARELY
Outdoor environments				R
Indoor environments	R

EQUIPMENT

CONSTANT = HOURLY FREQUENT = DAILY OCCASIONAL = WEEKLY RARELY = MONTHLY

	CONSTANTLY	FREQUENTLY	OCCASIONALLY	RARELY
Phones	R
Computer/laptop	R
Copiers/printers	R
Scanners			R
Monitors		R
Communication Systems		R

SOFTWARE

CONSTANT = HOURLY FREQUENT = DAILY OCCASIONAL = WEEKLY RARELY = MONTHLY

	CONSTANTLY	FREQUENTLY	OCCASIONALLY	RARELY
Customer relationship management software			R
Contract management software				R
Database software	R
Spreadsheet software			R
Word processing software			R