Front Desk Receptionist/Transaction Processor Associate

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Position Objective: Reporting to a Transaction Processing Supervisor, the Front Desk Receptionist/Transaction Processing Associate is responsible to work on various Transaction Processing projects and perform front desk receptionist duties. These projects involve researching, analyzing and updating consumer information utilizing different systems as well as greeting visitors and ensuring visitor policies are followed. Qualified candidates will bring a positive approach to meeting the high demands of a busy work environment.

Primary Duties and Responsibilities:

• Welcome all visitors and employees.
• Ensure the visitor policy is enforced.
• Answer and transfer all incoming calls.
• Keep inventory of office supplies.
• Send order requests to manager to order supplies when needed.
• Receive incoming/outgoing mail and ensure delivery to the correct individual/department.
• Consistently display a professional attitude towards Conduent employees, Consumers, Access Health, DSS and activities.
• Process case maintenance transactions and perform all tasks accurately within the procedural guidelines and without errors.
• Evaluate and determine eligibility of medical expenses for medical program.
• Communicate with the client through verbal or written communication.
• Screen Consumers by data entering information into Eligibility Determination System.
• Meet or exceed the Daily Productivity standards for each task performed.
• Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP) with no errors.
• Exhibit exemplary customer service internally and externally. Consistently meet or exceed customer’s needs.
• Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work.
• Ensure timely completion of tasks, to meet contract guidelines.

• Report to work on time and ready to perform daily responsibilities at the start of your shift.
• Be relied on to accomplish the best possible results and consistently exhibit a Positive Attitude towards all tasks.
• Adhere to Project Site Attendance Policy.

Experience/ Education: College Degree and Eligibility Determination/Transaction Processing experience preferred.

Required Skills/ Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to Type at least 45 WPM.
• Ability to organize work, set priorities, remain flexible and adapt to change with a positive approach.
• Proficiency (or ability to be trained) with company standard software and PC systems.
• Ability to problem solve through analysis and ongoing feedback.
• Ability to achieve results through knowledge, commitment and attention to detail and to meet established deadlines.
• Ability to work at a sustained pace to meet production rates while producing quality work.
• Must be detail oriented and possess the ability to detect, document and correct quality issues.
• Ability to work with limited direction after initial training.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, machines, or controls; and reach with hand and arms. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an office setting.
• Overtime, days, evenings and some weekend hours. Extremely fast pace.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.