Front Desk Representative

At Redefine Healthcare, we believe in providing all patients with the highest quality of care and compassion. With our dedicated team of Interventional Pain Management Specialists, Orthopedists, Neurosurgeons, Psychiatrists, Physical Therapists, Phlebologist, Podiatry, and Chiropractors, we pride ourselves on specializing in continuity of care for our patients. By joining our multi-specialty medical group, you’ll be part of a culture of innovation, collaboration, and excellence. We believe our team is our greatest asset, so Redefine Healthcare offers our team members competitive salaries, comprehensive benefits packages, retirement savings plans, and other great perks.

Redefine Healthcare is looking for a dedicated, full-time Front Desk Receptionist to join our expanding team of healthcare professionals in our Jersey City Office. The Front Desk Receptionist will be responsible for providing a positive first impression to patients and visitors while managing administrative tasks. We are looking for candidates who are motivated, compassionate and are looking to advance their career in a community that is always growing.

Job Title: Front Desk Receptionist

Salary/Pay Rate: $20-21/ hour depending on experience

Hours: 40 hours per week

Job Type: Full-time

Benefits: Paid time off, sick time, health insurance (medical, dental, vision, accident, and critical illness), life insurance, 401(k) with Company match, potential yearly bonus based off performance

Job Title Duties (not limited to):

• Receive and assist patients as needed
• Check patients into EHR system
• Enter patient demographics and insurance information into EHR system
• Verify insurance eligibility
• Collect appropriate co-pays
• Answer incoming calls, assisting callers with the reason for the call, transferring calls, and taking messages as necessary
• Schedule patient appointments
• Receive and distribute incoming faxes
• Scan records patient charts in EHR system
• Maintain a high level of customer service at all times
• Ensure confidentiality of sensitive information following office HIPAA protocol
• Participate in ad hoc projects to support departmental and organizational goals.
• This role works in a fast paced environment where priorities might change; flexible and adaptable when change is needed.

Experience Required:

• 2+ years of continuous recent experience performing the described job responsibilities
• Working knowledge of medical office procedures
• Proficiency with MS Office, databases and EHR systems
• Outstanding communication and customer service skills

Requirements:

• Ability to sit and type for prolonged periods with extended screen use requiring sustained visual focus and awareness of potential repetitive-motion strain (e.g., carpal tunnel).
• Must be able to safely lift 40–60 lbs, assist patients or equipment repeatedly throughout the day, and tolerate prolonged standing.
• This position may involve exposure to blood, body fluids, and other potentially infectious materials and requires strict adherence to all infection control and safety protocols.