Front Desk Representative - Evenings & Saturdays | Waukee Family YMCA
Description
A Job that Changes Lives, Starting with Yours!
For generations, the Y has been a place where people build skills, confidence, connections, and a sense of purpose that strengthens our community.
SUMMARY: This position respond to member and guest needs, promote the YMCA, maintain the cleanliness and organization of the Welcome Center and Lobby areas, and ensure the mission, purpose, image and core values of the YMCA are conveyed in everything they do.
JOB LOCATION: Waukee Family YMCA
SHIFTS AVAILABLE: Thursday 5p-9p and/or Saturday 10a-2p, or 2p-6p; maximum 20 hours a week
PAY RATE: $11.00-$13.00+/hour based on qualifications
CLOSING DATE FOR APPLICATIONS: November 19, 2026 - Applications will be reviewed on a rolling basis.
ESSENTIAL FUNCTIONS:
- Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
- Conduct tours responsive to the needs of prospective members; performs basic member and program transactions.
- Builds relationships with members; helps members connect with one another and the YMCA.
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Applies all YMCA policies dealing with member services.
- Maintains lobby appearance and ensure safety measures are in place.
- Perform additional duties as assigned by supervisor or designated staff person.
- Demonstrate and support the objectives of the Association as embodied in the mission statement and values.
EDUCATION/EXPERIENCE REQUIREMENTS:
- Ability to read, write, and perform simple mathematical functions
- Must be at least 18 years of age
- Minimum 6 months customer service experience
- Minimum 6 months of work experience that involved cash handling
- Perform basic computer skills such as using the membership software, computerized time clock, and online training requirements.
- Current Red Cross CPR/First Aid/AED Certification OR equivalent – prior to starting
- Child Abuse Prevention Training - prior to starting if hired and maintained annually
- Training to be completed within the first 30 days and maintained afterwards
WORK ENVIRONMENT & PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:
- The employee is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear.
- The employee is occasionally required to sit; stoop, kneel, or crouch.
- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus.
- The noise level in the work environment is usually moderate
- The employee must have the ability to adapt to frequently changing working conditions and to work a flexible schedule.