Front Desk Representative

Summary/Objective:

As a member of the lodging team, a Front Desk Representative will operate the hotel/motel front desk and assist guests with inquiries.

• Efficiently manages the operations of the front desk, ensuring minimal time for check-in and checkout
• Warmly and professionally welcomes all guests
• Directs guests to appropriate hotel staff for assistance with questions and special requests
• Handle guest issues as they arise
• Treats requests with professionalism, tact, and courteous manner
• Ensures prompt delivery of final bills to guests
• Ensures lobby and shared areas are kept neat and orderly
• Maintains knowledge of Medora, Hotel Rooms, Hotel Policies and is able to assist guests in making reservations or providing recommendations