Front Desk / Sales and Service Representative
Posted Updated
Benefits:
- Free uniforms
- Opportunity for advancement
- Employee discounts
Benefits:
- Free Uniform
- Leadership roles
- Flexible hours
- Great pay
- Valuable work experience
- Future references/referrals
Requirements:
- Ability to work with children
- Excellent interpersonal communication and organizational skills
- Ability to multitask in a busy environment
- Previous customer service or receptionist experience required
- Must pass background examinations (included with training)
- Basic proficiency with computer software
Job Title: Front Desk / Sales and Service Representative
Reports to: General Manager and Assistant General Manager
FLSA Status: Non-Exempt
Summary: As a Front Desk Receptionist at Goldfish Swim School, you will be the first point of contact for members and guests, playing a key role in delivering a positive customer experience. This role involves greeting families, answering phone calls, responding to inquiries, scheduling swim lessons, handling registrations and payments, and maintaining a clean, organized front desk area.
Successful candidates are friendly, organized, dependable, and thrive in a fast-paced, child-focused environment. You’ll work closely with the management team and deck supervisors to ensure the daily operations run smoothly during each shift.
Duties and Responsibilities:
- Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a friendly and professional manner.
- Processes student registrations using effective sales/customer service techniques.
- Schedules and manages birthday/pool parties. Supervises private party staff.
- Resolves customer concerns/complaints using a professional approach.
- Assists members with purchases of merchandise and vending.
- Greets parents and students as they report to the front desk.
- Checks in students on the attendance tracking system.
- Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
- Monitors Snack Shack area and provides guidance to Snack Shack staff.
- Checks voicemail and email correspondence and responds in a timely manner.
- Updates informational displays with accurate and timely promotions and literature.
- Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
- Makes collection calls to resolve open account problems.
- Prepares student lesson schedules for use by instructors and management staff.
- Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
- Support the team with special events, promotions, and administrative tasks
- Fulfills other duties and responsibilities as assigned by the Employer.
Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.
Certifications and licenses: Paid Training for Lifeguard Certification, CPR, First Aid and AED Certifications.
Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.