Front Desk Services Representative
Main Job Function and Purpose: This position is responsible for answering the front desk phone, greeting visitors, checking students in and out, and handling all tasks related to the front desk.
This role has a schedule of Monday through Thursday, 6:00 AM - 10:30 AM, and Saturday, 6:00 AM - 2:30 PM. You will also be added to a Sunday rotation; shifts will be altered to accommodate the Sunday shift.
Essential Job Duties with optional subcategories (Please add time spent in percentage for each job duty):
- Greet all students, visitors, volunteers, donors, vendors, and potential intakes and provide helpful information and connection to the appropriate department.
- Answer incoming calls from various sources. Transfer calls to the appropriate individuals or departments.
3. Secure doors and monitor access to the Village of Hope campus for authorized personnel by maintaining accurate entrance and exit procedures.
4. Maintain strict control of all keys and access badges, logging them out appropriately and complying with access privileges.
5. Follow emergency procedures, including those involving medical requests, 911 calls, emergency exits, and alarms.
6. Visually monitor security cameras; report any suspicious activity to emergency personnel, security department, or the on-duty case manager or other appropriate staff member.
7. Support case management with the communication of student activities and concerns, notifying the appropriate staff members to resolve any conflicts, if needed.
8. Maintain daily activity and incident logs.