Front Desk Shift Leader

Looking to start a new adventure in one of the most stunning landscapes in the Northeast? Look no further than the Highland Center with the Appalachian Mountain Club (AMC)! The Highland Center is a year-round, full-service lodge and visitor center in the heart of New Hampshire's White Mountains. We are part of the Appalachian Mountain Club, the oldest conservation organization in the U.S.!

The Front Desk Shift Lead provides essential leadership to the team of full-time and seasonal Front Desk staff at the Highland Center. Through coaching, training, and supporting staff on the morning and afternoon dayparts, the Shift Lead ensures an exceptional quality of experience for both guests and visitors to the lodge. As members of the Front Desk leadership team, the Shift Lead also plays a critical role in cash management, retail inventory management, the L.L.Bean Gear Library, AMC membership support, advanced reservations support, and more. Their voices are an important part of how we continuously improve operations as a team! This is an excellent opportunity for anyone looking to build their management skillset in a unique outdoor hospitality environment!

What you’ll be doing at AMC:

• Sharing your passion for the AMC and the landscapes of the Northeast!
• Training, coaching, and supporting staff as the first level of Front Desk leadership
• Role-modeling exceptional guest service on the morning and afternoon dayparts
• Collaborating with the Front Desk leadership team to share feedback and continuously improve operations
• Providing high-quality information about outdoor recreation in the region, including hiking, snowshoeing, Nordic and downhill skiing, and more
• Helping oversee operational processes at the Front Desk, including cash management, retail inventory management, the L.L.Bean Gear Library, membership data entry, lost & found item tracking, and more
• Learning key management skills like feedback, team communication, staffing and scheduling, training resources, and more
• Participating in AMC Search & Rescue coordination, including capturing and relaying incident information