Front Desk Specialist - Physician Services

This position is responsible for patient check-in and check-out functions at TGMG or TGH clinic(s) utilizing EPIC. Assists patients as they present for scheduled appointments. Verifies patient demographics, collect co-payments, generates and provides receipts, has patients complete and sign all necessary paperwork. Assists physicians and nurses on each floor by processing appropriate paperwork for scheduled appointments. Provide excellent customer service to all of our patients & co-workers.

Essential Functions

• Greet patients, verify demographics, collect co-pays, provide receipts, and ensure all necessary paperwork is completed.
• Proactively assess scheduled appointments for insurance requirements and educate patients on financial procedures.
• Handle phone communications efficiently, routing calls to appropriate departments or individuals.
• Complete scheduling tasks to ensure timely patient access to care and reduce no-show rates.
• Accurately enter and update patient data to support clinical communication and continuity of care.
• Process and reconcile daily payments, ensuring accurate billing and financial accountability.
• Assist physicians and nurses by preparing paperwork and ensuring patients are ready for their appointments.
• Ensure the reception area is welcoming, organized, and complaint with safety and privacy standards.
• Adhere to clinical policies and procedures to maintain patient and staff safety.
• Provide courteous, respectful, and efficient service to enhance patient satisfaction and trust.
• Ensure compassionate, respectful, culturally competent care that supports patient satisfaction and trust.
• Scans and/or indexes medical records including creating orders and attaching results.