FRONT DESK SUPERVISOR
Posted Updated
Description
General Manager in Training – SpringHill Suites Placentia
SpringHill Suites Placentia | Managed by Fine Hospitality Group | Placentia, CA
Full-time, Hourly (Non-Exempt) | $21.00–$24.00/hour
About the Role
Join Fine Hospitality Group’s 6-month General Manager in Training program and gain hands-on experience preparing to lead a hotel.
You’ll work closely with an experienced General Manager and receive training in hotel operations, leadership, payroll, purchasing, sales, revenue management, and guest service.
Key Responsibilities
- Manage front desk operations, PMS, and night audit.
- Create schedules, manage payroll, and monitor staffing.
- Handle guest concerns, surveys, and chargebacks.
- Conduct daily room and hotel inspections for cleanliness, safety, and compliance.
- Assist with purchasing, inventory, budgets, and P&L reporting.
- Support revenue management, sales, and local business development.
- Manage accounts receivable, invoices, and reporting.
- Lead the team in meeting guest loyalty enrollment goals.
Qualifications
- 1–2 years of hotel supervisory or front office experience, or equivalent experience.
- Hospitality or business degree is a plus.
- Proficiency with PMS, Excel, Word, Outlook, and payroll/timekeeping systems.
- Strong communication, organization, leadership, and follow-through.
- Positive, hands-on leadership style with a focus on guest service.
- Must be available evenings, weekends, and holidays.
Program Requirements
- Complete all training milestones within 6 months.
- Be willing to relocate within the region when a GM position becomes available.
- Occasional task-force travel may be required.
- GM placement is based on available openings within FHG’s managed hotels.
Physical Requirements
- Frequent standing and walking.
- Occasional bending, kneeling, and climbing.
- Lift up to 25 lbs.
- Work indoors and outdoors.
Why Join Us
- Clear path toward a General Manager position.
- One-on-one mentorship and structured training.
- Health benefits, 401(k), and PTO for eligible employees.