Front Desk Supervisor

Front Desk Supervisor – Winter 2026/2027

Location: Brian Head Lodge | Department: Front Desk

Lead with hospitality and make sure every guest feels welcomed from the moment they arrive.

As the front desk supervisor, you’ll oversee guest check-in/check-out, manage reservations, and ensure all front desk operations run smoothly. You’ll support your team while solving guest concerns and helping maintain an unforgettable stay at Brian Head Lodge.

What You’ll Do:

• Supervise the front desk team and serve as a primary guest service contact.
• Manage phone and online reservations with accuracy and efficiency.
• Process payments, verify credit card details, and maintain accurate records.
• Provide guests with info about rooms, rates, amenities, and local recommendations..
• Collaborate with housekeeping to ensure guest-ready accommodations.
• Address and resolve guest concerns quickly and professionally.
• Other duties as assigned.