Front Desk Supervisor

Description

Principle Purpose of Job

The Guest Services Supervisor plays a crucial role in maintaining the Ranch's service excellence standards set by the Director of Lodging. They lead by example, training staff and ensuring exceptional guest experiences across all three properties. Operating across all locations, they oversee Guest Services operations and make decisions for the Front Office in the Director's absence, ensuring seamless guest experiences and upholding Ranch integrity.

Essential Duties and Responsibilities:

· Provide exceptional customer service to guests, ensuring their needs are met and exceeded throughout their stay.

· Oversee daily operations in Lodging, including Guest Services, Night Audit, and Baggage Wranglers at all DTR-affiliated properties.

· Assist in training new and current staff members.

· Create and manage schedules within budgetary constraints, ensuring adequate staffing for guest arrivals, stayovers, and departures.

· Perform Guest Service Agent and Baggage Wrangler duties according to DTR standards.

· Monitor inventory to maximize bookings and inspect rooms prior to guest arrival.

· Manage Concierge duties, including handling guest inquiries and arranging reservations.

· Cross-promote Ranch and Winter Park properties.

· Cross-train with Night Audit and Wranglers to provide assistance as needed.

· Update and maintain departmental training materials and evaluate policies' effectiveness.

· Uphold Ranch Service Standards and assist with Winter Park property oversight.

· Work all shifts as needed and assist with tasks assigned by management.

· Serve as a role model for teamwork, guest service, communication, and leadership; uphold safety standards and report any incidents.