Front Desk Supervisor
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FRONT DESK SUPERVISOR
Location: Port Huron, MI
Position Summary
Fraser Eye Care Center is seeking a dependable, organized, and patient-focused Front Desk Supervisor for our Port Huron office. This is a working leadership and development position focused on patient flow, front desk operations, staff training, and customer service.
We are looking for someone who wants to grow into leadership, understands that leadership is earned through knowledge and demonstrated performance, and is willing to learn the job thoroughly before leading others. The ideal candidate leads by example, builds trust with coworkers, communicates well, and is committed to providing an excellent patient experience.
Location: Port Huron, MI
Position Summary
Fraser Eye Care Center is seeking a dependable, organized, and patient-focused Front Desk Supervisor for our Port Huron office. This is a working leadership and development position focused on patient flow, front desk operations, staff training, and customer service.
We are looking for someone who wants to grow into leadership, understands that leadership is earned through knowledge and demonstrated performance, and is willing to learn the job thoroughly before leading others. The ideal candidate leads by example, builds trust with coworkers, communicates well, and is committed to providing an excellent patient experience.
The successful candidate will first become fully proficient in all front desk responsibilities before assuming significant supervisory duties. Training will occur at multiple Fraser Eye Care Center locations and may take a year or longer. Leadership responsibilities will be assigned gradually based on demonstrated knowledge, performance, judgment, and readiness. This position does not involve immediate supervisory authority over existing staff.
Key Responsibilities
Key Responsibilities
- Manage patient flow through the front desk check-in and check-out process.
- Become proficient in registration, scheduling, insurance verification, payments, phone calls, referrals, EMR documentation, kiosks, and other front desk functions.
- Assist with high-volume patient and phone traffic while maintaining excellent customer service.
- Train and support front desk employees as leadership responsibilities are assigned.
- Provide day-to-day guidance, coaching, and constructive feedback.
- Promote a respectful and supportive environment where employees feel comfortable receiving feedback and asking questions.
- Identify workflow issues and assist with improving front desk efficiency.
- Work collaboratively with other Front Desk Leaders, Clinic Managers, Administration, physicians, technicians, and staff.
- Maintain patient confidentiality and comply with HIPAA and practice policies.
- Assist at other Fraser Eye Care Center locations as needed for training or operational needs.
Qualifications
- High school diploma or equivalent required.
- Previous medical office, ophthalmology, optometry, healthcare, or customer service experience preferred.
- Strong computer skills and ability to learn EMR, practice management, and other office systems.
- Excellent customer service, communication, and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and remain calm in a busy, fast-paced environment.
- Ability to work effectively both independently and as part of a team.
- Able to receive feedback professionally and provide constructive feedback respectfully.
- Demonstrates maturity, accountability, sound judgment, and professionalism.
- Willingness and ability to travel to other Fraser Eye Care Center locations for training.