Front Desk Supervisor
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Description
General Hotels Corporation has an immediate opening for a Front Desk Supervisor. The Front Desk Supervisor will supervise the Guest Services staff while providing friendly, efficient service.
The Front Desk Supervisor is responsible for a variety of tasks, including:
The Front Desk Supervisor is responsible for a variety of tasks, including:
- Supervise the Guest Services staff
- Welcome guests in a friendly, prompt and professional manner
- Assist Guest Services staff, as needed, with any guest concerns
- Follow established hotel procedures at all times
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Maintain positive communication between all departments
- MOD Shifts as needed
- Managing and assisting shuttle services
JOB REQUIREMENTS & EXPECTATIONS
- MUST HAVE A MINIMUM OF (2) YEARS HOTEL GUEST SERVICES EXPERIENCE TO BE CONSIDERED FOR THIS POSITION.
- Must have a minimum of (2) years of hotel guest services experience
- Must have a passion for the hospitality industry and the ability to provide exceptional service
- Attendance and punctuality is crucial for this role
- Ability to stand for lengths of time
- Strong communication skills
- Detail oriented to ensure all reservations and billing are correct
- Ability to lead and to work as part of a team
- Deliver great customer service and ensure guest satisfaction
- Take action to solve guest concerns using service recovery guidelines
- Must have flexibility and be able to work nights, weekends and/or holidays
- Prior Opera training and/or knowledge is preferred
- Must have valid drivers license and willing to drive hotel shuttle.
Benefits include:
- Medical, Dental, and Vision Insurance Options
- Company Paid Life Insurance
- Company Paid Telemedicine
- Supplemental Life Insurance
- 401(k) with company match
- Earned Wage Access (“on-demand pay”) through PayActiv
- Hotel Room Discounts
- Company Paid Employee Assistance Program
- Perks through Benefit Hub
- Generous Time Off Package
General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.
General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.