Front Desk Supervisor - Homewood Suites by Hilton Daytona Beach Speedway-Airport

Homewood Suites by Hilton Daytona Beach Speedway–Airport is seeking an enthusiastic, dependable, and guest-focused Front Desk Supervisor to join our leadership team!

We are looking for an individual who is passionate about hospitality, takes pride in delivering exceptional guest experiences, and enjoys helping others succeed. The ideal candidate is a natural leader who leads by example, takes initiative, and understands the importance of teamwork, accountability, and consistent service.

As our Front Desk Supervisor, you will play an important role in overseeing daily front office operations, supporting and developing our front desk team, and ensuring our guests receive the welcoming, reliable experience they expect from Hilton.

This is a hands-on leadership position. The Front Desk Supervisor will work scheduled front desk shifts while balancing supervisory, operational, and administrative responsibilities.

Front Desk Operations and Leadership

• Oversee daily front desk operations to ensure efficient, professional, and consistent service.
• Lead by example while actively assisting with guest check-ins, check-outs, reservations, and guest requests.
• Prepare and maintain weekly front desk schedules to ensure appropriate staffing coverage.
• Train, coach, mentor, and support front desk associates to promote professional growth and operational excellence.
• Monitor employee performance and reinforce hotel policies, procedures, and brand standards.
• Assist with interviewing, onboarding, training, and evaluating front desk team members.
• Promote a positive and professional work environment built on teamwork, respect, and accountability.
• Communicate operational updates and participate in hotel leadership meetings as needed.
  

Guest Experience and Service Excellence

• Ensure guests receive exceptional service throughout their stay.
• Respond to guest concerns and complaints with professionalism, empathy, and a commitment to service recovery.
• Monitor guest feedback and identify opportunities to improve guest satisfaction.
• Support guest loyalty initiatives and ensure consistent recognition of loyalty program members.
• Champion guest engagement programs and initiatives that enhance the overall stay experience.
• Encourage a proactive approach to anticipating guest needs and resolving concerns.
  

Administrative and Operational Responsibilities

• Ensure accuracy in guest reservations, billing, payment processing, and financial transactions.
• Assist with managing room inventory, group reservations, and special guest requests.
• Complete assigned administrative reports and maintain accurate operational records.
• Oversee front desk inventory, supplies, and ordering.
• Ensure compliance with company policies, financial procedures, and brand standards.
• Identify opportunities to improve operational efficiency and front desk processes.
  

Teamwork and Communication

• Maintain effective communication between the front desk and other hotel departments.
• Work closely with hotel leadership to address operational challenges and support hotel goals.
• Ensure important guest information, service requests, and operational updates are communicated accurately.
• Foster a supportive environment where team members feel comfortable asking questions, sharing ideas, and taking ownership of their responsibilities.
  

Qualifications

Required

• Previous hotel front desk experience.
• Strong customer service and guest relations skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Ability to resolve guest concerns and handle challenging situations professionally.
• Dependable, detail-oriented, and committed to maintaining high standards.
• Ability to work independently, make sound decisions, and take initiative.
• Flexibility to work evenings, weekends, and holidays.
  

Preferred

• Previous hotel supervisory or team leadership experience.
• Experience with Hilton or another major hotel brand.
• Familiarity with hotel property management systems and front office procedures.
• Experience with employee scheduling, training, and administrative responsibilities.
• Knowledge of hotel loyalty programs and guest satisfaction initiatives.
  

What We're Looking For

We believe great leadership starts with setting the right example. We are looking for someone who is ready to take ownership of their responsibilities while supporting the success of the entire team.

Our ideal candidate:

• Leads with professionalism, integrity, and a positive attitude.
• Holds themselves and others accountable to established expectations.
• Enjoys coaching and helping team members develop their skills.
• Communicates clearly and handles challenges with confidence and professionalism.
• Takes initiative and looks for ways to improve the guest experience and daily operations.
• Understands that strong teamwork and consistent service are essential to a successful hotel.
• Has a genuine passion for hospitality and creating memorable guest experiences.
  

Schedule and Availability

This is a full-time position with a primary schedule of 3:00 PM to 11:00 PM. Candidates must be available to work weekends and holidays based on business needs.

The position requires working scheduled front desk shifts while fulfilling supervisory and administrative responsibilities.

Join Our Team!

At Homewood Suites by Hilton Daytona Beach Speedway–Airport, we take pride in creating a welcoming environment for both our guests and our team members. We believe in supporting our associates, recognizing their contributions, and providing opportunities for professional growth.

If you are an experienced hospitality professional who is ready to take the next step in your career, enjoys leading others, and is passionate about delivering exceptional service, we would love to hear from you!

Apply today and take the next step in your hospitality career with Homewood Suites by Hilton Daytona Beach Speedway–Airport!