Front Desk Support Assistant- 12m FTC

The Front Desk Support Assistant provides day-to-day administrative support across workplace operations, with a particular focus on front desk services and contractor documentation processes.

The role ensures a professional and welcoming office experience while supporting accurate, compliant and efficient administration of documentation related to third-party contractors.

What you will be doing:

• Maintain day-to-day front desk operations and provide a professional and welcoming experience for employees, visitors and contractors
• Welcome and assist guests and visitors, directing them to the appropriate people or areas
• Handle incoming calls and general enquiries and redirect them as appropriate
• Receive, sort and distribute incoming mail and deliveries
• Support office access control processes, including identity verification and issuing visitor passes
• Follow security procedures and report unusual or suspicious activity in line with company guidelines
• Archive, store and maintain documentation in accordance with applicable procedures and regulations
• Support the day-to-day administration of documentation related to third-party contractors
• Coordinate the collection, verification and processing of required contractor documentation
• Maintain accurate and up-to-date contractor records and support appropriate document flow between relevant internal stakeholders whilst supporting contractors with administrative queries and provide guidance on relevant processes

Who we are looking for:

We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have:

• A service mindset and excellent communication skills, delivering a high standard of support to stakeholders
• Good attention to detail, highly organised, particularly when managing documentation, multiple priorities, and working in fast-paced environments
• Discretion, you'll be trusted to handle confidential and sensitive information, maintaining a strong awareness of information security requirements
• Proactiveness - you'll be a problem-solver who takes ownership of day-to-day responsibilities, follows established processes, and has a good understanding of employment, contractor, and agency worker arrangements.

What we offer:

Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some fantastic benefits on offer: –

• Financial: You’ll be compensated a competitive base salary and benefits.

• Healthcare: We prioritise your health and well-being, offering fully paid private healthcare via Lux Med.

• Life assurance: Safeguarding your financial future and offering peace of mind with a company-sponsored life assurance plan.

• Wellbeing events: Including workshops, webinars; Psychological Helpline for you and your loved ones; access to psychological platforms such as Unmind.

• Social activities: We love a chance to share knowledge and have fun, coordinating meetups, quality questions events and hackathons.

• Free parking: You’ll have access to underground parking space for cars, motorcycles and bikes.

• Other perks: Fully paid Multisport pass or MyBenefit cafeteria points, employee referral program, and an extra day off for your birthday. We also offer free English and Polish classes for our colleagues!

• Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!

More about Grand Parade

We’re a business that embraces change and progress. With a rich history behind us, we’ve learned a lot and have led the industry in many ways. Now part of evoke, we are marking a new sense of purpose, direction and ambition for the business.

Our culture is all about creating great experiences, for both our customers and our people. You’ll benefit from flexibility and trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you. By investing in you, we’ll raise our game. Across all that we do, we aim for excellence, encourage creativity, and have fun.

Apply

At evoke, we prioritise diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth. We win together by working as one inclusive team to achieve great things.

So, what’s next? The first step in the recruitment process is to submit your online application, which will be followed by an initial screening call with our Talent Acquisition team, and if successful, you will then be invited to interview.

Apply today to kickstart your application with the evoke family!