Front Desk/Technician
Description
The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager to ensure excellent patient flow.
Essential Functions
Attract and retain customers by providing unsurpassed customer service
Greet customers and explain the process and exam pricing in a transparent way
Check-in and pretest patients in an efficient and accurate manner
Ensure insurance is properly verified prior to Doctor encounter
Answer phones properly and in a timely manner
Assist in other areas of the office as necessary, including dispensing eyewear
Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction
Handle tasks such as adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact
Inform Office Manager of any office problems noted by staff, doctors, or patients
Perform all tasks assigned by Office Manager