Front Desk Triage Specialist (53459)

Position Summary:

The Front Desk Specialist is responsible for receiving and routing telephone calls, greeting and serving visitors and consumers and representing Guidance/Care Center in a positive manner through high quality customer service. The position schedules appointments for consumers and makes appointment reminder calls. The Front Desk Specialist performs check-in and check-out functions, collects point of service payments, and assists consumers during their visit to the clinic.

Essential Job Functions:

• Gives intake paperwork package to new consumers, explains forms and assists consumers in any way necessary
• Audits completed intake package for legibility, accuracy and completeness and makes corrections/additions as necessary
• Verify basic demographic and financial information with returning consumers and update files as necessary
• Maintain organized and orderly consumer chart files
• Open new consumer charts in WestCare Clinical Database as needed
• Advise consumers of fees and previous balances and collect payment for same
• Record payments collected over the counter and received via mail on the ‘consumer board” or “grant board” accurately and completely
• Prepare daily bank deposits
• Balance cash box with daily “boards” and bank deposits
• Enter appointments into WestCare Clinical Database accurately and completely
• Cancel appointments in WestCare Clinical Database at staff or consumer request as necessary
• Update clinician available time to reflect scheduled vacation, meeting or other unavailable time
• Shred documents as required and requested

• Sends correspondence as requested
• Schedule service for copier, fax and other office equipment as required
• Check fax for incoming documents and distribute as required
• Maintain adequate paper supply in copier and fax machines
• Assemble intake packages and maintain adequate supply of all required forms
• Order supplies for administrative staff
• Participate in meetings and attend trainings as required and requested.
• Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation; and
• Perform any other duties as assigned.