Front Desk
About Utah Partners for Health (UPFH)
At UPFH, we believe healthcare is a fundamental right. As a non-profit, Federally Qualified Health Center (FQHC), we provide comprehensive care across a dedicated local clinic network. Combining medical, dental and behavioral health clinics with a pharmacy, we're able to treat the whole patient. Together, our multi-site system delivers high-quality, compassionate care to underserved populations across Utah.
Utah Partners for Health is seeking a detail-oriented and experienced Front Desk Admin to support our Medical team in greeting patients, providing a helpful and friendly first point of contact, and helping our patients in submitting forms, navigating insurance, payments and more!
ESSENTIAL JOB FUNCTIONS
- Answer the telephone, schedule appointments, screen calls and use judgment with respect to the degree of urgency for medical attention.
- Perform patient registration, make copies of and collect all required patient paperwork, and charge and collect payments.
- Ensure that appointment reminder calls to patients are made the day before.
- Assist patients with questions concerning charges and insurance billing. Communicate positively and clearly with patients about sliding fee discounts and the documentation needed for appointments.
- Maintain patient account accuracy by obtaining, recording, and updating personal and financial information and scanning patient records.
- Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule and reminding provider of service delays.
- Collects mail and faxes for Clinic Manager to distribute to appropriate employees/departments.
- Ensure accurate implementation and maintenance of the sliding fee scale in the EMR system.
- Complete morning and nightly checklists.
OTHER JOB FUNCTIONS
- Maintain equipment and stocking of supplies.
- Ensure the cleaning of the reception work and waiting area.
- Other duties as assigned.