Front Desk Welcome Staff
Posted Updated
As Front Desk Staff, you’ll be the first point of contact for members and guests. You’ll help manage daily check-ins, answer inquiries, handle reservations, and support the overall customer experience. We’re looking for friendly, reliable, and somewhat tech-savvy team players who are passionate about sports, fitness, and excellent service.
Key Responsibilities
- Greet and check in members and guests in a friendly, professional manner
- Answer phones, respond to emails, and provide information about programs, bookings, and memberships
- Assist with court reservations, event sign-ups, and POS transactions
- Keep the front desk and lobby area clean and organized
- Open or close the facility depending on shift assignment
- Monitor activity and enforce facility rules and safety policies
- Support staff and coaches during events, clinics, and tournaments
- Assist with basic administrative duties as assigned
- Make sure locker rooms/bathrooms are clean and picked up. No major cleaning responsibilities, though.
Qualifications
- Customer service or front desk experience preferred
- Comfortable with computers, reservation systems, and payment processing
- Strong communication and problem-solving skills
- Friendly, team-oriented, and dependable
- Ability to multitask in a busy environment
- Must be able to work flexible hours, including evenings and weekends
- Must be 18 years or older
- Need to be or get TIPS certified to work after 5pm (we can help you do this)
Bonus if You Have
- Experience in a sports or recreation environment
- Knowledge of tennis or pickleball
- current TIPS certification
- CPR/First Aid certification (or willingness to get certified)