Front Dest Supervisor

Position Summary: In addition to direct guest interaction, supervise the front desk team, offering real-time coaching and training to ensure every agent meets our service standards. Understanding business operations create and manage shift schedules and assist with complex follow-ups and guest needs.

Essential Duties and Responsibilities: Other duties may be assigned.

· Lead the full employee lifecycle for front desk and bell staff, including hiring, orientation, scheduling, payroll via Kronos, and conducting seasonal performance reviews.

· Provide daily supervision, motivation, and delegation to staff while ensuring strict adherence to departmental procedures, professional appearance, and work ethic.

· Develop and implement ongoing training programs and orientations to enhance the team's guest service skills, technical proficiency, and regional product knowledge.

· Monitor and manage departmental finances, including budgets, labor costs, revenue goals, and long-term planning, while ensuring essential supplies and guest resources are maintained.

· Coordinate daily operations through shift briefings, am/pm logs, and accurate occupancy reporting to ensure seamless transitions and VIP service.

· Champion exceptional guest experiences by resolving issues professionally, supporting concierge functions, and performing front desk duties alongside the team as needed.

· Foster a positive work environment by recognizing and rewarding high performance and addressing disciplinary matters immediately.

· Collaborate closely with the Manager to execute delegated tasks and attend weekly operations meetings to represent the department.

Supervisory Responsibilities:

In conjunction with the Front Desk Manager, supervise front desk, bell, and concierge staff.