Front End - Clerk Sales/Service - Tier II SW

Ready to Make an Impact?

Responsible to support the front end manager in the overall operation of the front end department including providing management and leadership to Front End staff . Ensure operational excellence in retail merchandising, inventory management, and customer relations. Work closely with the Front End Manager to coach and develop the team to provide superior customer service and shopping experiences through execution of strategy, customized for the local market while achieving budgeted financial results. Actively contributes to an environment of employee and customer engagement.

Here’s where you’ll be focusing:

Create a coaching and development culture for all department employees, which embraces a passion for food

Manage department personnel which includes scheduling, recruitment, performance management and training

Responsible for ensuring the communication of operational requirements/changes to front-end department employees

Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit

Provide customer service to meet customer needs

Merchandises front end racks and fixtures along with ordering of product

Order and maintain inventory

Process and resolve customer concerns and requests

Execute winning conditions

Execute SMART Initiatives

Ensure all applicable company policies and procedures are communicated and adhered

Responsible for ensuring that OH&S, Food Safety, and other regulatory requirements and procedures, are implemented and maintained

Perform department administrative duties as required

Responsible for ensuring efficient operation of the department to achieve all financial targets and deliver on budgeted KPIs

Balance cash office according to company policies and procedures

Perform negative tracking procedures through Navistor

Identify and correct cash discrepancies

Perform payroll functions

Thoroughly understand all relevant company programs, attend training as required

Maintain knowledge of current industry trends

Be known as the employer of choice by actively supporting an environment of employee engagement

Coordinate maintenance of department equipment and repairs

Provide feedback for continuous improvement

As requested by company

What you have to offer:

Ability to work independently in a fast paced environment

Above average communication skills (oral and written)

Full knowledge of department operations and skills

Proficient use of Microsoft Office Suite

Full knowledge of total store operations and skills

High school diploma

Minimum of 18 months of experience working in the front-end department