Front End - Coffee Clerk

Job Title: Coffee Clerk

Primary Supervisor: Front End Manager

Status: Non-Exempt

Join our team at Broulim’s as a Coffee Clerk! We're seeking passionate individuals who love coffee and enjoy providing exceptional customer service. If you have a friendly attitude and a knack for making delicious coffee beverages, apply now!

Job Summary: As a Coffee Clerk at Broulim’s, you will be responsible for operating our coffee bar and providing customers with high-quality coffee beverages and exceptional service. You will prepare a variety of coffee drinks, maintain cleanliness and organization in the coffee area, and ensure customer satisfaction with every cup.

Examples of Duties:

Greet customers in a friendly and welcoming manner as they approach the coffee bar.

Take customer orders accurately and efficiently, offering recommendations and answering any questions about coffee selections.

Prepare and serve a variety of coffee beverages, including espresso, cappuccino, latte, and drip coffee, following standard recipes and preparation techniques.

Operate coffee equipment, such as espresso machines, grinders, and brewers, ensuring proper maintenance and cleanliness at all times.

Monitor inventory levels of coffee beans, syrups, and other supplies, and notify management when stock is low.

Keep the coffee bar area clean and organized, including wiping down counters, tables, and equipment, and disposing of waste properly.

Handle cash and card transactions accurately, processing payments and providing customers with receipts.

Maintain a safe and sanitary work environment by following food safety and hygiene guidelines, including handwashing and glove usage.

Engage with customers to build rapport and ensure their satisfaction, addressing any concerns or issues promptly and professionally.

Knowledge:

Knowledge of different coffee types and brewing methods.

Understanding of coffee equipment operation and maintenance.

Familiarity with health and safety regulations related to food service.

Skills:

Excellent customer service skills, with the ability to communicate effectively and provide friendly service.

Strong attention to detail to ensure accuracy in order taking and preparation.

Ability to work efficiently in a fast-paced environment while maintaining quality and consistency.

Basic math skills for processing transactions and handling cash.

Good multitasking abilities to handle multiple orders and tasks simultaneously.

Abilities:

Ability to stand for extended periods and work in a fast-paced environment.

Flexibility to work a variety of shifts, including early mornings, evenings, weekends, and holidays.

Positive attitude and willingness to learn and adapt to changing circumstances.

Team player mentality and ability to collaborate with coworkers to ensure smooth operations.

Minimum Qualifications:

High school diploma or equivalent.

Previous experience in a customer service or food service role preferred.

Knowledge of coffee preparation techniques and equipment operation is advantageous.

Ability to obtain any required food handler's permits or certifications, as required by local regulations.

Physical ability to lift and carry moderate loads and perform tasks requiring bending, stooping, and reaching.