Front End/Customer Service

JOB SUMMARY:

• To check out customer purchases and otherwise assist customers, to meet objectives for accuracy and provide prompt, friendly, courteous customer service.
• Reports to: Front End Managers / Managers on Duty

RESPONSIBILITIES:

CASHIERING

• Greet customers, smiling and making eye contact.
• Check out customer purchases quickly and accurately, using correct prices and departments.
• Call for back-up as needed so that customers wait as little as possible to be checked out.
• Bag customer purchases as needed and ask customers if they need assistance. For those needing assistance, carry out groceries or call for staff help if available.
• Log in and out of registers following established procedures.
• Put flyers in bags, inform customers of specials and upcoming store events.
• Maintain register area in clean, orderly condition.

CUSTOMER SERVICE

• Become familiar with store policies and take initiative to help customers with product questions. Refer unresolved questions or problems to Manager on Duty or other appropriate staff.
• Provide assistance with special orders.
• Provide prompt, friendly and courteous customer service while waiting on customers and responding to phone calls.
• Report customer suggestions, comments and complaints to appropriate management.
• When processing deliveries, set aside special orders, match products with special order forms and notify customers.
• Offer suggestions for purchases and ways to prepare products in a friendly, courteous manner.

STOCKING

• Stock displays fully without overcrowding; face items on shelves.
• Rotate older stock to front, making space for new stock.
• Pull short-date or low-quality items and follow established procedures for recording and disposing of them.
• Label items accurately with price tags or signs. Report price discrepancies to POS staff/department buyers.
• Take inventories of department stock for buyers as requested. Notify buyers/POS staff of out-of-stocks.
• Maintain stocking lists for later shifts.
• Check for backstock when stocking.

DEPARTMENT MAINTENANCE

• Keep shelves, coolers, bins and backstock in clean, orderly condition.
• Dust and clean shelves and product when stocking.
• Remove trash promptly, sweep and mop floor.
• Keep department equipment in assigned area and in working order.
• Use equipment safely. Advise MOD of equipment problems.
• Record department shrink promptly and accurately.
• Participate in periodic inventory counts

OTHER RESPONSIBILITIES

• Attend general staff meetings and storewide meetings.
• Perform other tasks assigned by Front-end and Assistant Front-end Manager.
• Answer and route phone calls, take and route messages as needed.
• Alert Manager on Duty to potential shoplifters, disorderly customers or other emergencies.