Front End Customer Service Rep (N)
Summary
Part-time front-end customer service representative at a natural foods co-op grocery store in Corvallis, OR. Staffs the customer service desk on Sunday/Monday evening shifts: cashiering, accurate cash handling, processing returns, selling owner shares, and fielding customer concerns, using POS systems and MS Office/Google Drive.
Hours: Part-Time, less than 20 hours/week, Sunday & Monday evening shifts, opportunities to pick up additional shifts
Compensation: $18.25/hour
Benefits: Medical, dental, and vision insurance for staff working 28 hours a week, 15% staff discount on all purchases, paid time off, flexible spending account, and an inclusive atmosphere. Plus get an extra paid day off for Supermarket Worker Appreciation Day!
Position Summary
In all aspects of the job, Customer Service Representatives are expected to provide the highest level of customer service possible. As part of the Front End Team, this position staffs the Customer Service desk and fills an essential support function for the PIC (Person in Charge), FEMs/FEAMs (Front End Managers/Assistant Managers), and fellow Front End Team members. The Customer Service Rep is primarily responsible for: working opening and/or closing shifts for the Front End department, accurate cash handling, cashiering, selling Owner shares, processing merchandise returns, product requests and fielding customer concerns, compliments and complaints. This position is responsible for providing customers and staff with the numerous services and information housed at the Customer Service desk.
KNOWLEDGE, SKILLS, AND ABILITIES:
Computer experience: MS Word, Excel, Publisher, Email and Google Drive
Experience with administrative skills, including use of office equipment (laminator, copier, multi-line phone, etc)
Excellent verbal and written communication skills
Ability to multi-task in a fast-paced work environment
Proven ability to remain calm, patient and tactful when handling many different types of interactions, including intense interactions
Excellent organizational skills
Excellent interpersonal skills
Able to work with minimal supervision
Familiarity with store operations and ability to use resources to find needed information
Retail grocery experience desirable
Previous cash handling skills necessary
Previous POS system, cash register and credit/debit machine experience necessary
Ability to troubleshoot and problem solve
Of legal age to sell alcohol (18 yrs)
Ability to learn all federal regulations as they relate to SNAP, WIC, and OLCC