Front-End Department Manager

About Citarella

Led by owner Joe Gurrera and his commitment to exceptional quality, Citarella has grown from a respected New York City fish market into a premier gourmet food destination, with locations across New York City, the Hamptons, and Greenwich, Connecticut.

As a family-run business, we're passionate about great food and delivering an outstanding guest experience. From premium seafood and prime dry-aged beef to chef-prepared specialties, handcrafted pastries, and international cheeses, we take pride in offering the very best. Join our team and become part of New York's vibrant food scene.

Role Overview

Citarella is seeking an experienced, guest-focused Front-End Department Manager to lead our cashier and front-end operations. In this role, you'll oversee daily checkout activities, develop and support your team, ensure accurate cash handling, and deliver the exceptional guest service that defines the Citarella experience.

The ideal candidate is a hands-on leader who thrives in a fast-paced retail environment, demonstrates strong operational judgment, and knows how to motivate a team while maintaining efficiency, accountability, and outstanding service standards.

Key Responsibilities

• Lead, train, coach, and develop front-end associates to ensure exceptional guest service and operational performance.

• Oversee daily front-end operations, including cashier assignments, checkout flow, line management, and opening and closing procedures.

• Create and manage employee schedules, ensuring appropriate staffing and break coverage throughout the day.

• Maintain accurate cash-handling procedures and oversee register transactions, refunds, voids, discounts, and price overrides in accordance with company policies.

• Maintain proper control of register keys and authorization codes, ensuring management-required transactions are reviewed and approved appropriately.

• Monitor register discrepancies, cash shortages or overages, and unusual transaction activity, promptly escalating concerns to store leadership.

• Resolve guest concerns professionally and efficiently, ensuring a positive shopping experience and effective service recovery.

• Ensure front-end associates follow company policies, transaction procedures, and loss-prevention standards.

• Monitor department performance, identify opportunities for improvement, and support front-end efficiency and guest engagement initiatives.

• Partner with store leadership on hiring, onboarding, performance management, and employee development.

• Maintain a clean, organized, safe, and well-supplied front-end area.

• Communicate operational concerns, staffing needs, and service issues to store management while supporting overall store operations.

• Perform additional duties as assigned by store leadership.

Qualifications & Experience

• Minimum of 3 years of front-end supervisory or management experience in a grocery store, supermarket, or comparable high-volume retail environment.

• Strong knowledge of POS systems, cash handling, register reconciliation, refunds, voids, and transaction controls.

• Demonstrated ability to lead, train, motivate, and develop a team.

• Excellent guest service, communication, organizational, and problem-solving skills.

• Experience with employee scheduling, labor coverage, and daily front-end operations.

• Strong attention to detail, sound judgment, and commitment to company policies and loss-prevention procedures.

• Ability to manage multiple priorities and remain effective in a fast-paced, guest-facing environment.

• Proficiency with basic computer applications, including email, spreadsheets, and scheduling systems.

Physical & Scheduling Requirements

• Ability to stand and walk for extended periods throughout the shift.

• Ability to bend, reach, lift, carry, push, and pull items weighing up to 50 pounds, as required.

• Ability to work in a retail environment with varying temperatures.

• Flexible availability, including evenings, weekends, and holidays.

Benefits

Citarella offers competitive wages and a benefits package that may include medical, dental, and vision insurance, company-sponsored life insurance, Flexible Spending Accounts, employee discounts, paid time off, and a 401(k) retirement savings plan with company match, subject to eligibility.

Equal Employment Opportunity

Citarella is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We consider qualified applicants without regard to any status protected by applicable federal, state, or local law and provide reasonable accommodations as required by law.