Front End Manager
Summary
Not an IT role: this is a retail grocery position managing the front end (checkout lanes and customer service desk) of Hansen's IGA Market in Westby, WI. Day-to-day includes supervising registers, cash reconciliation and change orders, scheduling breaks, resolving customer complaints, and training new associates.
Lead our checkout team and help make every customer’s visit a positive one.
Hansen’s IGA Market is looking for a dependable, customer-focused Front End Manager to oversee daily checkout and customer service operations. You’ll guide the team, coordinate coverage and breaks, handle customer concerns, and help ensure cash-handling procedures are accurate and consistent.
This is a hands-on leadership role—you’ll work alongside cashiers and customer service associates while keeping the front end organized and running smoothly.
What You’ll Do as Front End Manager
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Lead daily front end operations, set priorities, and delegate tasks.
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Coordinate register coverage and team member breaks to keep checkout moving.
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Provide friendly service, answer questions, and resolve customer concerns.
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Assist with checkout and customer service desk duties as needed.
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Train and mentor cashiers and customer service associates on service expectations, register procedures, and cash accuracy.
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Complete assigned opening and closing tasks, including preparing registers, balancing the safe, and settling cash drawers.
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Review register balances and transaction records; investigate and report discrepancies.
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Coordinate change orders, bank deposits, and petty cash according to store procedures.
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Monitor lottery ticket inventory and investigate discrepancies.
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Maintain accurate front end records, including accounting logs, customer concerns, delivery logs, and lost and found.
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Support store promotions and sales events.
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Keep checkout lanes and customer service areas clean, organized, and safe.
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Communicate staffing needs, operational concerns, and unresolved issues to store leadership.
What We’re Looking For in Front End Manager
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Must be at least 18 years old.
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Previous customer service, cash-handling, and leadership experience.
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Ability to give clear direction, delegate work, and support a team.
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Accuracy and attention to detail when handling cash and maintaining records.
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A calm, professional approach to customer concerns and busy periods.
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Strong communication, organization, and problem-solving skills.
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Ability to set priorities and make decisions within store procedures.
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Basic computer skills and the ability to learn register and reporting systems.
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Availability for scheduled shifts, including evenings, weekends, and holidays as needed.