Front End Manager-SM Sitka

PURPOSE: Ensures all customers receive fast, friendly, and accurate check out service by passionately implementing the spirit of Legendary Service. Manages and schedules shifts and duties for Checkers, Courtesy Clerks, Office/Bookkeepers, Customer Service Counter and Front End Manager Assistant. Front End Manager oversees the completion of daily cash office/bookkeeping duties, customer service counter, and check out, while supporting store sales, and focusing on customer service.
DUTIES AND RESPONSIBILITIES:
 Champions company and division customer service programs to meet and/or exceed the division’s customer satisfaction measurement goals.
 Handles customer relations in a positive manner, including effective resolution of customer complaints.
 Promotes Albertsons/Safeway’s philosophy of personalized service.
 Provides fast, friendly, courteous and legendary customer service.
 Improves customer relations and performs checking duties and supervisory functions on cash registers. Serve as backup checker when necessary.
 Engages in suggestive selling and other sales techniques.
 Directs and supervises front-end activities including: monitoring customer traffic and service level, coordinating and implementing front end service programs, maintaining cleanliness standards, being proactive in maintaining safety and appearance of front-end.
 Monitors and is responsible for ordering front-end supplies (bags, Rain Checks, Item Correction Forms, etc.).
 Ensures front-end is fully operational and projects a positive image.
 Handles and is accountable for cash flow and controls including: safe transactions, issues and pickups of monies, tills, approving checks, rain checks, refunds, and monitoring checker money handling policies and procedures.
 Handles scan system emergency procedures, UPC codes not on file, scan pricing errors and other retail integrity issues.
 Assists with interviewing and hiring of checkers, courtesy clerks, customer service counter clerks and office/bookkeepers.
 Assists with training front-end employees (checkers, courtesy clerks, customer service counter and office/bookkeepers) and monitors front-end compliance.
 Supervises employees assigned, makes recommendations for employment status changes and discipline to Store Director.
 Responsible for maintaining a constant awareness of customer and employee safety.
 Enforces dress and grooming standards for all employees.
 Assists with controlling shrink.
 Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
 Other necessary and required duties as directed and required.
Front End Manager Job Description
Job Description: Front End Manager
5/2015
SKILLS AND PHYSICAL REQUIREMENTS:
 Strong communication, leadership, team building, interpersonal skills and the ability to maintain composure under pressure.
 Ability to professionally handle difficult situations while projecting a positive image.
 Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs.
 Ability to stand or walk for long periods of time and ability to move quickly.
 Ability to operate and troubleshoot store computers and checkstand equipment such as printers, scales, public announcement equipment, scanners and cash registers.
 Knowledge of interviewing techniques, basic employment law, computer software and the analytic ability to handle administrative details such as planning and scheduling.
 Ability to supervise others, analyze and gather facts for recommending disciplinary action.
 Ability to make hiring or promotion decisions.
 Good understanding of company practices and in-depth understanding of Front End policies and procedures, and the ability to judge and react to business activities.
 Mental alertness is necessary to ensure safe and accurate completion of work activities. Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
 Ability to present a positive image to the public.
 Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.
 Knowledge of basic mathematics and weights and measures.
WORK ENVIRONMENT:
 Working conditions consist of a temperature controlled store environment. Occasional exposure to outdoor environment with varying temperatures.
SAFETY-SENSITIVE POSITION:
Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.
DISCLAIMER:
The above