Front End Mgr
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Summary
Manages the front end of a retail grocery store in San Jose: greeting and serving customers, supervising, scheduling, and training cashiers and courtesy clerks, approving returns and price adjustments, and enforcing company and government regulations (WIC, EBT, alcohol/tobacco) at the registers. This is a retail management role, not an IT position.
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Job Duties:
- Greet all customers in a friendly manner.
- Bag merchandise during sales transaction.
- Thank customers for their patronage.
- Supervise all front end employees, make sure our company provides outstanding customer service at all times. (Properly staffed as business requires)
- Verify and approve all customer returns, price adjustments, rain checks, and checks in accordance with company policy.
- Assist cashiers with 9, 32, 50, 11, etc. Pick up cash drops when needed.
- Schedule and make sure Cashiers and Courtesy Clerks take breaks. Make weekly schedules and post by Saturday afternoon.
- Monitor Sweep Sheet log, Shuttle Check List & Log, Injury Reports, and all other front end forms are up to date.
- Monitor shopping carts and ad fliers for customers.
- Discipline (including warnings, suspensions, and terminations) and encourage front end department employees.
- Supervise and train all front end employees, including safety.
- Notify Scan Coordinator of any incorrect price and items not able to scan immediately.
- Enforce all company regulations. Make sure everybody is wearing proper uniform, no eating at registers, etc.
- Enforce all government regulations for WIC, Foodstamps, Alcohol and tobacco sales.
- Walk the floor to know weekly specials and aisles are faced.
- Assist and participate with Company marketing promotional events and programs as needed
- And all other assigned job duties.