Front of House and Operations Manager: Good Vibes Only

Founded in 2012, the heart and soul of Bitters & Love and Free The Robot Coffee involve a team of passionate, dedicated individuals and coming together collectively to provide quality drinks, hearty food and exceptional service.

We are looking for energetic, service-oriented individuals to join our Front of House (FOH) team across our 3 brands.

As the Front of House manager, you will be the face of the restaurant, delivering warm and attentive service to every guest. Whether you are greeting customers, taking orders, or ensuring the dining area looks great - you help create the experience that keeps people coming back. You will be also responsible for backend operations of the restaurants.

What you will do:

• People Management - manage a team of 6 people and ensure their career development
• P&L Management - manage P&L and Revenue numbers and work closely with the Finance, including promotions and revenue strategies
• Manage backend costs and ensure they are within budget or less
• Manage social media and work with 3rd party service provider
• Manage suppliers and ensure up-to-date knowledge of market prices
• Involved in research and development of food and drinks menu
• Ensure backend operations run smoothly
• Greet and seat guests in a friendly and professional manner
• Take orders and enter into the POS system accurately
• Serve food and beverages with efficiency and care
• Ensure tables and glassware are clean, reset and ready for the next guests
• Handle guest inquiries and provide recommendations when needed
• Ensure dining areas, workstations and restrooms are clean, stocked and well-maintained
• Assist with opening and closing duties as assigned
• Work closely with kitchen and bar teams to ensure smooth operations
• Uphold hygiene and safety standards at all times

What is in it for you:

• Fixed 4.5 days work and 2.5 days off
• Competitive salary