Front of House / Arcade Supervisor
Northgate Resorts Front of House / Arcade Supervisor
Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.
The Front of House / Arcade Supervisor is responsible for guaranteeing that all front-of-house operations run smoothly in the absence of the Manager. The FOH Supervisor's responsibilities include overseeing the activities of waitstaff, expediting customers' orders as needed, and maintaining good relationships with all guests! This position reports to the General Manager of the Restaurant.
DUTIES & RESPONSIBILITIES
- General Duties
- Open and close the restaurant, as needed; and ensure the restaurant is appropriately ready to accommodate patrons
- Ensure product quality and outstanding customer service
- Monitor and maintain compliance with food safety and sanitation standards
- Monitor cash drawers and ensure cash handling procedures are followed
- Respond to guest inquiries using the company’s service recovery guidelines
- Administrative Duties
- Complete required reports on a timely basis
- Assist with the scheduling of staff, monitoring of payroll, and maintaining compliance with labor budget
- Participates in the recruitment process and selection of talent for the department
- Other Essential Duties
- Collaborate with park and home office departments
- Coordinate and oversee various projects from start to finish
- Utilize and learn reservation system for daily planning
- Participate in other projects and activities as assigned
EDUCATION/TRAINING/EXPERIENCE
- Experience in food service
- Proper State’s Food Manager Certification required
- Responsible Management of Alcohol Certification required
QUALIFICATIONS/REQUIREMENTS
- Basic computer skills
- Strong organizational, motivational, and leadership skills
- Excellent communication, customer service, and problem-solving skills
- Strong attention to detail, speed, and accuracy
- Ability to multi-task and work in a fast-paced environment
- Strong work ethic and a positive attitude
- Required to work nights, weekends, and holidays
- Work with minimal supervision
- Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
ESSENTIAL PHYSICAL DEMANDS
- Able to lift up to 50 lbs
- Must be able to remain in a stationary position, occasionally in warm temperatures
- Occasional exposure to hot equipment and oil throughout the workday
- Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
- Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.
Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Employment with Northgate Resorts is contingent upon a successful completion of any background or reference checks requested by the company.