Front of House / Customer Service Manager - Evening Shift

Front of House / Customer Service Manager – Evening Shift

We're hiring a Front of House / Customer Service Manager to lead our evening (closing) shift at Chick-fil-A Alpine Ave! If you have experience in restaurant management, hospitality, or guest service leadership, this could be your next career move.

At Chick-fil-A, we're more than just a job — we're an opportunity. We're looking for a hospitality-minded leader to help Chick-fil-A Alpine Ave be a light in our community. Our goal is to Win Hearts Every Day through Operational Excellence and Second-Mile Service. If that sounds like the kind of guest experience you love creating, we'd love to talk!

As a manager here, you'll oversee day-to-day restaurant operations during your shift — supervising your team, managing guest service, and keeping the front of house running smoothly. If you've got customer service, hospitality, or food service leadership experience and you're looking for a great place to grow your management career, there's a spot here for you. Restaurant industry experience is welcome but not required — we're open to any kind of team lead, supervisor, or shift lead background, formal title or not, including candidates coming from other quick-service restaurant (QSR) brands.

This role starts as a Manager in Training so we can make sure it's the right fit on both sides. Pay for this position ranges $18–$24/hour.

Schedule: This role covers our evening shift, 2PM until close (11PM). Friday and Saturday availability is required. This is a full-time management position.

What you'll do (Shift & Team Leadership):

• Lead and supervise the front of house team, keeping everyone focused on hospitality, guest service, and customer satisfaction between 2PM and close

• Oversee order accuracy and quality control to make sure guests get exactly what they ordered

• Manage workflow and pacing to hit our restaurant's speed-of-service and guest wait-time standards

• Maintain a clean, safe dining and service environment, following all food safety and sanitation protocols

• Ensure compliance with minor labor laws throughout the shift

• Coordinate break scheduling to support staff well-being and team morale

• Monitor performance bottlenecks ("pinch points") during rushes and step in with hands-on problem-solving

• Jump into any front-of-house or guest service task as needed to support the team

• Handle guest complaints and service recovery, escalating complex issues to upper management

• Coach, mentor, and give feedback to team members, building a positive, respectful team culture

• Communicate performance issues or policy violations to management for follow-up

• Uphold all company policies, procedures, and brand standards

What we're looking for:

• Strong leadership, communication, and interpersonal skills

• A background in customer service, hospitality, food service, or restaurant/retail management (formal or informal leadership experience both welcome)

• Comfort supervising a team in a fast-paced, high-volume environment

• A guest-first, service-oriented mindset

Benefits:

• Pay: $18–$24/hour

• PTO

• Health insurance, with a $325 Operator contribution

• Dental coverage

• 401(k)

• Bonus opportunities

• Access to scholarships

• Closed Sundays — every Chick-fil-A location closes on Sundays, so you'll always have that day for family and friends

• Leadership development and career growth opportunities, including access to a Leadership Library

• Free food — up to $10.10 per shift worked

• Food donations available for your organization, event, or extracurricular activities

It's a great place to work. At Chick-fil-A, our operators see their team as more than employees — you're a valued part of the restaurant.

Ready to bring your restaurant leadership and customer service skills to Chick-fil-A Alpine Ave? Apply today!

Requirements

• Must be able to lift at least 50 lbs.
• Must have a reliable source of transportation
• Must be at least 18 years old
• Must be eligible to work in the United States
• Must have ability to handle all restaurant equipment; navigating shelving both high and low
• Ability to hear conversations (telephone or in-person)
• Mobility required during shifts
• Must have past experience in shift leading and/or leadership
• Full-time must be available to work minimum of 32 hours per week, including Fridays & Saturdays
• Must be able to be on your feet for long periods of time
• Must work well under pressure
• Works in hot, noisy, and fast paced environment
• Reading, writing, and basic math and verbal communication skills required
• Ability to multitask
• Team-oriented, adaptable, dependable, and strong work ethic
• Must have good customer service skills

About

Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.