Front of House Luggage Porter, The Savoy Hotel

Job title: Luggage Porter

Department: Front of House

Inspired & supported by: Head Porter

Salary: £31,051 (including service charge)

Your purpose will be: To be a key player at the heart of our operation. Taking pride in supporting a perfect arrival and memorable departure for our guests. Honouring guest requests throughout their stay with efficiency and personality.

You will be accountable for:

• Ensuring the delivery, security and storage of guest luggage and belongings
• Delivering all guest requests in line with our service standards while taking every opportunity for personalisation
• Working closely alongside the Front of House team to assist with a wide variety of guest requests
• Always putting our guests first

Your key responsibilities & contribution will be:

• To provide a seamless luggage service while assisting with the arrival/departure experience.
• To accurately record all guest luggage and to ensure it is handled and stored securely
• To engage enthusiastically in guest interactions demonstrating knowledge and personality
• To use correct lifting and carrying procedures
• To be present in the Front Hall and the entrance of the hotel to assist guests and the Front of House team wherever needed
• To have thorough knowledge of hotel services, facilities and local area to share with our guests
• Polishing guest shoes
• Ensure that all deliveries for guests and for colleagues are correctly recorded and delivered to the correct destination in a timely fashion
• Provide errand services for guests as requested
• Carry out wrapping and packing of parcels
• Sort the incoming mail and deliver to the designated areas
• To assist the door team in providing parking assistance upon arrival and departure of guest vehicles
• When accepting a vehicle ensure relevant checks are carried out and recorded
• Other duties as specified by Guest Experience leadership

What you will need to do this role:

Essential:

• The ability to prioritise and organise yourself
• Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
• Able to work under pressure and at high speed.
• Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.
• CAN DO attitude and able to adapt to changes
• Problem solving abilities
• Attention to detail
• Highly responsible and able to work independently with little supervision and also able to follow directions thoroughly
• Flexibility to work different shifts

Desirable:

• 1 year minimum experience in the hospitality industry preferred.
• Experience in valet parking

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary, pension, and life assurance
• 31–33 days of holiday (including public holidays)
• Cashback for wellbeing/healthcare expenses & Perkbox
• Exclusive discounts:
  • Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay at The Savoy after probation
• Colleague restaurant, interfaith prayer room and wellness room
• Laundry services for all colleagues
• Gym access, cycle-to-work scheme and Virgin Active membership discount
• Season ticket loan for commuting
• Employee assistance program
• English classes, optician reimbursements, and local discounts for F&B and retail