Front of House Manager - Food Service

Our Company

The Theodore Roosevelt Medora Foundation (TRMF) is a premier tourism operation and a 501(c)(3) nonprofit organization. TRMF welcomes hundreds of thousands of guests each year through a diverse lineup of entertainment, historical, and educational attractions. We are committed to connecting people to Medora through positive, life-changing experiences.

Objective/Summary

The Front of House Manager leads daily restaurant operations and is accountable for delivering a welcoming, efficient, and memorable guest experience. This hands-on leader works alongside the front of house team during service, trains and coaches employees, coordinates with back of house leadership, resolves guest concerns, maintains service and cleanliness standards, prepares schedules, and adjusts staffing to meet business needs.

Duties/Responsibilities

• Assist the Restaurant General Manager with onboarding, training, coaching, and evaluating front of house staff; clearly communicate daily expectations and reinforce service, safety, sanitation, and operational standards.
• Lead by example during service by assisting with seating guests, supporting table service, monitoring the dining room, and coordinating communication between front of house and back of house teams to ensure accurate, timely service.
• Monitor dining room cleanliness, table presentation, food quality, order accuracy, and service timing; promptly correct concerns and communicate recurring issues to the Restaurant General Manager and kitchen leadership.
• Engage with guests throughout service, anticipate needs, respond promptly and professionally to questions or concerns, resolve complaints within established guidelines, escalate serious issues when appropriate, and follow up to confirm guest satisfaction.
• Prepare weekly schedules based on anticipated business volume, employee availability, and labor guidelines; coordinate breaks and shift coverage, respond to call-offs, monitor overtime, and review and correct timekeeping records for payroll.
• Monitor front of house supplies, maintain accurate inventory levels, receive and store deliveries, minimize waste, and place timely orders in accordance with approved purchasing procedures and budget expectations.
• Conduct pre-shift meetings, communicate reservations, events, menu changes, service priorities, and staffing assignments, and complete opening and closing procedures.
• Monitor reservations, seating, wait times, table turns, and dining room flow; adjust sections and staffing to maintain timely, attentive service.
• Maintain working knowledge of menus, ingredients, allergens, promotions, events, and services so staff and guests receive accurate information.
• Complete required shift reports, incident documentation, cash-handling controls, and opening or closing reconciliations in accordance with company procedures.
• Participate in workplace safety meetings, model safe work practices, identify and correct hazards when possible, and promptly report accidents, injuries, unsafe conditions, and food-safety concerns according to company procedures.
• Promote restaurant offerings, events, and services by providing guests with enthusiastic and accurate information.
• Maintain positive, professional relationships with guests, co-workers, and management consistent with TRMF values.
• Perform other related duties as required.

Supervisory Responsibilities

Direct, train, coach, and support front of house staff; assign work and sections, conduct pre-shift meetings, monitor performance and service standards, recognize strong performance, provide timely corrective feedback, document concerns, and escalate employee relations or disciplinary matters to the Restaurant General Manager and Human Resources as appropriate.