Front of the House - Host/Hostess

General Description: The primary role of a Host/Hostess is to create a warm and welcoming first impression for members, guests, and golfers of Sycamore Golf Club while maintaining the Club’s standard of quality and hospitality. A Host/Hostess is responsible for greeting and seating guests, and managing the wait list, and keeping the flow of the dining room organized so that servers can provide prompt service.
Principal Duties and Responsibilities:

Greet members and guests promptly and warmly as they arrive and thank them as they leave.
Answer the telephone in a courteous and professional manner, take reservations, and answer questions about hours, menus, and events.
Manage call aheads and the wait list, and give guests accurate wait time estimates.
Seat guests and distribute seating evenly among server sections.
Provide menus and inform guests of daily specials and upcoming Club events.
Communicate with servers, bartenders, and the kitchen about large parties, and special requests.
Keep the entrance, host stand, and menus clean, organized, and stocked.
Assist with clearing and resetting tables, refilling beverages, and running food when needed.
Handle take-out orders and payments at the host stand when assigned.
Assist with guest check-in and setup for tournaments, outings, weddings, and other private events.
Complete the opening or closing checklist depending on the shift worked.
Report any guest complaints, incidents, or employee issues to management.

Qualifications, Knowledge and Skills Required:

Prior hospitality or customer service experience preferred.
Ability to deal with people sensitively, courteously, and honestly.
Friendly, professional appearance and manner.
Strong organizational skills, attention to detail, flexible, and ability to establish priorities.
Ability to stay calm and courteous during busy periods.
Ability to work flexible hours, including evenings, weekends, and holidays, based on the golf season and event schedule.
Ability to cultivate effective working relationships with coworkers, members, and guests.

Americans with Disabilities Act (ADA) Requirements:

Physical: Stamina—Able to push, pull, lift or carry objects up to thirty pounds, including high chairs, bus tubs, and supplies. Frequently walk and stand for prolonged periods of time.

Sensory: Able to read fine print in written documents and use visual discrimination in reading computer screens, including color discrimination. Distinguish normal sounds with background noise, as in answering telephones in a busy dining room. Able to speak clearly and make self-understood while also understanding others using the English language.

Reasoning/Cognitive Ability: Must be able to track call aheads, wait times, and table availability at once over long periods of time with frequent interruptions. Must be able to continue work started by another individual.

Environmental Conditions: Functions in a clubhouse restaurant and event space, with many other employees and guests. May work outdoors on the patio and be exposed to heat, sun, cold, and rain.

Equipment: Ability to operate POS system, telephone, and credit card terminal.

Mathematical Skills: Ability to calculate figures, make change, and apply concepts of basic math.

Language Skills: Ability to read and interpret documents such as safety rules, menus, and Club policies.

I have reviewed and understand the essential functions of this job description and am able to perform the essential functions of the position in a safe manner and in accordance with established procedures. I further acknowledge that this job description is a general description of the duties of this position and my supervisor may require changes in responsibilities from time to time. I understand that my employment is at-will, and thereby understand that my employment may be terminated at-will either by the facility or myself, and that such termination can be made for any reason and with or without notice.