Front Office Administrator
Summary
Front office administrator manages patient check-ins, payments, and daily office operations in a dental practice, handling scheduling, customer service, and end-of-day balancing.
We are seeking a dedicated, courteous, Front Office Administrator to serve as the first point of contact, brand ambassador, and front-of-house professional for our office. This person will oversee the daily operations of our front desk/business and reception area. The ideal candidate a strong background in daily deposit balancing, customer service, interpersonal relations, and computer skills.
Responsibilities:
- Manage all aspects of the front office operations including patient check-in/out, appointments, and inquiries.- Supervise front desk staff and administrative employee processes.
- Provide training and support for administrative tasks as needed.
- Ensure exceptional patient services are provided at all times.
- Handle patient concerns and resolve issues promptly to ensure patient satisfaction.
- Maintain the schedule and guide the schedule so that we have the smoothest running
day possible.
- Collect payments, post payments and close out the end the day in billing and
accounting processes.
- Utilize phone systems efficiently to handle incoming calls and messages.
- Coordinate with housekeeping and maintenance.
Requirements:
- Courteous front desk office personnel to serve as the first point of contact for patients
- Should have at least 1-2 years experience.
- Excellent customer service and communication skills.
- Proficiency in using front desk software.
- Learns new software quickly.
- Strong organizational and multitasking abilities.
- Knowledge of deposit and balancing end of day for close out
- Maintains office equipment
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- Day shift
- No weekends