Front Office agent

Register and room all guest arrivals according to established procedures

• Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
• Maintain cashier float and ensure accurate daily report of all money received
• Cash hotel guests’ personal and assist with currency exchange
• Keep updated of all modifications to accounting policies and procedures
• Attend to guests’ request of using the service of safety box at all times
• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
• Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
• Ensure that the guests depart the hotel with a positive impression of hotel service
• Perform the audit balances and prepare all reports for audit in an orderly fashion
• When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
• Maintain comprehensive knowledge of standard reservation procedures
• Maintain exemplary department standards of behavior and appearance and attitude
• Ensure front desk work area is kept clean and in an orderly state at all times
• Is fully aware of the Credit policy
• Adhere to policies and procedures
• Perform related duties and special projects assigned
  

• High school diploma or equivalent; a degree in Hospitality Management is an advantage.
• Previous experience in a hotel front office or customer service role is preferred.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and hotel PMS software (such as Opera ) is an advantage.
• Good problem-solving and organizational skills.
• Ability to work flexible shifts, including weekends and holidays.
• Professional appearance and positive attitude.

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus