Front Office Agent - Full Time
Summary
Provide front-desk hospitality at a boutique hotel in Amsterdam, handling guest check-in/out, bookings, payments, and cross-departmental support.
The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:
- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Invoicing, including managing payments, as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails) and supporting our F&B Team in peak hours.
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
- Supporting our F&B team during breakfast times and for drinks at the bar
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of English
- Be a team player and willing to provide assistance across departments – we achieve our results together