Front Office Agent 櫃檯接待人員

• Welcome guests in a warm, friendly, and professional manner.
• Perform check-in and check-out procedures accurately and efficiently.
• Handle room reservations, cancellations, and modifications.
• Verify guest information and process payments.
• Provide information about hotel facilities, services, local attractions, and

transportation.

• Respond promptly to guest requests and resolve complaints in accordance with

hotel standards.

• Coordinate with Housekeeping, Concierge, Engineering, and Food & Beverage

departments to ensure guest satisfaction.

• Maintain accurate guest records using the Property Management System (PMS).
• Answer telephone calls and respond to emails professionally.
• Handle cash, credit card transactions, and prepare daily reports.
• Upsell room categories, hotel services, and promotional packages whenever

appropriate.

• Ensure compliance with hotel policies, safety procedures, and confidentiality

standards.

• Support VIP arrivals and special guest requests.