Front Office Coordinator
Posted Updated
- Coordinate and manage billing processes, including the preparation and reconciliation of invoices
- Assist in tracking payments, processing transactions, and resolving billing discrepancies
- Assist in night audits and reconciliation of group billings, meal allocations and checks.
- Maintain accurate financial and client records in accordance with company policies
- Provide front desk support, including greeting visitors, answering phones, and managing appointments
- Liaise with internal departments to ensure seamless front office operations
- Support financial reporting and assist with audits or financial reviews as needed
- Proven experience in a front desk or accounting role, preferably within a luxury resort or hotel environment
- Strong understanding of billing, invoicing, and general financial procedures
- Excellent communication and interpersonal skills, with a focus on delivering exceptional guest service
- Proficient in front office software systems (e.g., PMS, POS) and Microsoft Office Applications
- High attention to detail, accuracy, and organizational skills
- Ability to multitask, prioritize responsibilities, and work efficiently under pressure
- Professional appearance and demeanor with a customer-first mindset
- Flexibility to work varied shifts, including weekends and holidays, as needed