Front Office Coordinator- Advanced Orthopaedics & Sports Medicine
Summary
Coordinates front-office operations at a healthcare clinic, greeting patients, scheduling appointments, managing records, and handling billing to ensure smooth workflow and patient satisfaction.
The Front Office Coordinator plays a crucial role in ensuring the smooth operation of the front office within the healthcare setting. This position is responsible for managing patient interactions, scheduling appointments, and maintaining accurate patient records, which are essential for providing high-quality care. The coordinator serves as the first point of contact for patients and visitors, creating a welcoming environment and addressing inquiries with professionalism. Additionally, this role involves collaborating with healthcare professionals to facilitate effective communication and streamline office processes. Ultimately, the Front Office Coordinator I contributes significantly to enhancing patient satisfaction and operational efficiency in the healthcare facility.
Key Responsibilities:
- Greet patients and visitors in a friendly and professional manner.
- Manage appointment scheduling and ensure efficient patient flow.
- Maintain accurate patient records and update information as necessary.
- Answer phone calls and respond to inquiries regarding services and appointments.
- Assist with administrative tasks such as filing, data entry, faxing, and scanning.
- Collect and manage cash and credit card transactions at time of service