Front Office Coordinator
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Description
SoundWorks Hearing Centers, a respected and established network of hearing care providers across the Dallas-Fort Worth (DFW) and East Texas areas, is seeking a friendly, organized, and patient-focused Front Office Coordinator to join their team in Tomball, TX.
Known for a collaborative and growth-focused environment, SoundWorks fosters a culture that values work-life balance, professional development, and employee satisfaction.
Position Overview
The Front Office Coordinator plays an important role in creating a welcoming and positive experience for patients while supporting the daily operations of the hearing care clinic.
This position is ideal for someone who enjoys working with people, is detail-oriented, and can manage multiple administrative responsibilities in a busy healthcare setting.
Key Responsibilities
- Greet patients and visitors, providing a welcoming and professional experience.
- Manage appointment scheduling, confirmations, and patient check-in and check-out.
- Answer incoming calls, respond to patient inquiries, and assist with appointment requests.
- Maintain accurate patient records and update information in the practice management system.
- Enter and update patient insurance information in the system.
- Collect patient payments and process transactions accurately.
- Coordinate with hearing care providers to ensure smooth patient flow and efficient daily operations.
- Assist patients with basic hearing aid inquiries, including coordinating service appointments and repairs.
- Support general office operations, including maintaining supplies, organizing paperwork, and managing correspondence.
- Build positive relationships with patients and provide exceptional customer service.
Requirements
- Previous experience in a medical office, reception, or customer service role preferred.
- Strong communication and interpersonal skills with a patient-first approach.
- Excellent organizational skills and attention to detail.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
- Comfortable using computers, scheduling software, and electronic patient records.
- Professional, dependable, and able to work both independently and collaboratively.
Benefits
- Health benefits
- Generous paid time off and holidays
- Matching retirement plan
- Supportive and collaborative work environment
- Opportunities for professional growth and development