Front Office Coordinator/Injection Room (MA)

Job Title: Front Office Coordinator/Injection Room (MA)

Location: 6401 Poplar Ave, Suite 300, Memphis, TN 38119

Travel: Yes, to other clinic locations

FLSA Status: Non-Exempt, Hourly

Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m.

About Family Allergy & Asthma:

Founded in 1979, Family Allergy & Asthma is one of the nation’s leading allergy and asthma practice groups, serving patients across Arkansas, Florida, Illinois, Indiana, Kentucky, Missouri, Ohio, Pennsylvania, and Tennessee. With more than 100 allergists, we are dedicated to delivering high-quality, patient-centered allergy and immunology care. Our comprehensive services include:

• Allergy and asthma evaluation and treatment
• Environmental, food, and drug allergy testing
• Pulmonary function testing
• High-risk food challenges
• Sublingual immunotherapy
• Aspirin desensitization
• Food immunotherapy

Position Summary:

The Front Office Coordinator/Injection Room (MA) is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of their manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides direct nursing care during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company’s core values.

Summary of Duties and Responsibilities:

• Prepare the injection room area each morning
• Administer allergy injections
• Re-stock area, as needed, and order supplies through the approved clinical procedure
• Complete daily log of charges and total at end of day
• Collect co-pays and write out patient receipt
• Re-order vials in a timely manner
• Organize refrigerated vials in appropriate bins
• Log daily refrigerator temperatures
• Monitor shot cards monthly and discard expired vials
• Ensure that consent forms are signed; explain shot room policies to new patients
• Education of patients in first injection policy
• Maintain and follow HIPAA policies and procedures
• Stay the required 30 minutes after last injection is given before lunch or the end of the day
• Clean toy and lobby area
• Knowledge of all medications and IT treatment
• Check emergency medications monthly and reorder, as needed
• Effectively manage emergency procedures and protocols
• Other relevant duties as assigned by Director

Front Office Responsibilities:

• Check patients in/out and collect co-pays
• Schedule appointments
• Answer phones when needed
• End of day clinic charge reports
• Copy patient insurance cards and update information, as needed