Front Office Driver

• Provide safe, courteous, and timely transportation for guests to and from the airport and other requested destinations.
• Monitor assigned airport transfers and ensure timely arrival for guest pick-up and drop-off.
• Welcome arriving guests professionally and assist with luggage when required.
• Coordinate closely with the Front Office, Concierge, Bell Desk, and other departments regarding guest transportation requirements.
• Ensure accurate understanding of pick-up locations, flight details, destinations, and transportation schedules.
• Assist guests with loading and unloading luggage and ensure belongings are handled carefully.
• Maintain hotel vehicles in a clean, presentable, and guest-ready condition at all times.
• Conduct basic vehicle checks before each shift, including fuel level, tires, lights, brakes, cleanliness, and general vehicle condition.
• Immediately report vehicle defects, accidents, damages, fines, or maintenance requirements to the supervisor.
• Ensure scheduled vehicle servicing, registration, insurance, and other required documentation are monitored and communicated to the responsible department.
• Follow Kuwait traffic laws, hotel safety standards, and defensive driving practices at all times.
• Maintain accurate records of trips, mileage, fuel consumption, transfers, and other required vehicle documentation.
• Plan routes appropriately to minimize delays and ensure guests reach their destinations on time.
• Maintain guest privacy and confidentiality, particularly when transporting VIPs and other hotel guests.
• Provide guests with courteous assistance and general information about the hotel and local area when appropriate.
• Ensure no unauthorized person uses or travels in hotel vehicles.
• Support the Front Office team with guest-related errands, document collection/delivery, and other transportation requirements when assigned.
• Assist the Bell Desk and Front Office operation during periods when no transportation duties are scheduled, as required.
• Follow hotel grooming, uniform, security, health and safety, and service standards.
• Perform other reasonable duties assigned by the Front Office Manager or management based on operational requirements.

• Good driving record and sound knowledge of Kuwait roads, key locations, and airport routes.
• Previous experience as a hotel driver, chauffeur, or professional driver is preferred.
• Previous hospitality or guest service experience is an advantage.
• Good communication skills; ability to communicate in English is required, with Arabic or additional languages an advantage.
• Professional appearance and strong guest-service attitude.
• Flexible to work shifts, including early mornings, late nights, weekends, and public holidays.
• Ability to assist with guest luggage and other reasonable physical requirements of the role.

At IHG, we give our people everything they need to grow, belong and make a difference. You’ll be part of a global family that celebrates individuality, supports wellbeing and provides opportunities to learn and develop your career.

Along with a competitive salary and benefits, you’ll enjoy access to IHG’s global colleague benefits and hotel discounts, recognition programs, learning opportunities, and a supportive workplace where you can bring your best self to work.

Join us and be part of delivering True Hospitality for Good.