Front Office Duty Manager 櫃台值班經理

1. Front Office Operations

• Supervise daily front desk activities including check-in, check-out, reservations, and

concierge services

• Ensure compliance with hotel standards, policies, and procedures
• Monitor room availability, occupancy, and guest flow

2. Guest Relations

• Handle guest inquiries, complaints, and special requests promptly and professionally
• Ensure high levels of guest satisfaction and service excellence
• Personally greet and assist VIP guests

3. Team Leadership

• Supervise front office staff during shifts
• Provide training, coaching, and performance feedback
• Ensure proper staffing levels and shift coverage

4. Cross-Department Coordination

• Liaise with Housekeeping, Engineering, and F&B departments
• Ensure timely communication regarding room status and guest needs

5. Incident & Crisis Management

• Act as the on-duty manager and decision-maker
• Handle emergencies, guest incidents, and operational disruptions
• Prepare incident and shift reports