Front office Executive

**Job Responsibilities**

• Manage daily front office operations including guest check-in/check-out, room bookings, and visitor management
• Maintain exceptional customer service standards, addressing guest queries and complaints with professionalism and efficiency
• Lead and motivate the reception team to ensure smooth departmental operations and promote teamwork
• Maintain comprehensive front office documentation including guest logs, shift reports, and incident records
• Coordinate with hotel departments and management regarding guest services, operations, and administrative matters
• Manage overbooking situations and guest relocations with appropriate arrangements and communication
• Monitor guest billing, credit management, and resolve any discrepancies promptly
• Ensure front office staff compliance with marketing initiatives and sales maximisation techniques
• Conduct regular inspections of front and back of house areas to maintain cleanliness and operational standards

• Degree or diploma in hotel management
• Minimum 1 year of relevant experience in a similar capacity
• Good communication and customer contact skills
• Well-presented and professionally groomed at all times