Front Office Executive
Summary
Handles customer orders, inquiries, and sales admin for a Singapore seafood supplier, using Excel and bilingual communication.
About the Role
A Singapore frozen seafood supplier, is looking for a Front Office Executive (Sales Admin) to be the primary point of contact for our customers and to manage day-to-day sales administration.
Key Responsibilities
• Serve as the main customer-facing contact — handle calls, WhatsApp messages, and email enquiries
• Accept and process customer orders
• Issue quotations, delivery orders, and sales invoices
• Follow up on customer payments and collections
• Count daily petty cash and process staff claims (e.g. meal claims)
• Handle general office administration — filing, correspondence, stationery, and courier arrangements
• Provide basic marketing support (e.g. social media posts, promotional materials) — scope to be further defined
Requirements
• Minimum GCE 'O' Level / Nitec or equivalent
• At least 1–2 years of experience in sales administration, customer service, or a similar role
• Comfortable handling high call, WhatsApp, and email volumes
• Proficient in Microsoft Excel and Word; familiarity with invoicing/accounting software an advantage
• Organised, detail-oriented, and able to multi-task in a fast-paced environment
• Bilingual in English and Mandarin (or a Chinese dialect) preferred, to communicate with a broad customer base
• Willing to work 6 days a week, including Saturdays
Working Hours
Monday–Friday, 8:00am–5:00pm; Saturday, 8:00am–3:00pm
Location: Jurong Fishery Port