Front Office - FICC Credit Support Specialist (Unix / Linux, SQL, Banking)

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Front Office - FICC Credit Support Specialist to provide frontline production support for our client in Singapore which is a leading global investment bank.

The successful candidate will play a key role in providing production support and operational oversight for a diverse portfolio of business-critical applications used by Front Office trading, sales, and risk management functions within the FICC Credit business across the region. The role requires close collaboration with Front Office users, Application Development teams, Infrastructure Support teams, Global Production Support groups, and business stakeholders.

The role also provides opportunities to contribute to automation initiatives, process improvements, monitoring enhancements, AI-enabled operational tooling, and platform onboarding activities. The successful candidate will gain broad exposure to Global Markets technology and develop a strong understanding of Front Office Equities trading and risk platforms.

Key Responsibilities:

• Provide Front Office production/application support for Front Office FICC Credit trading, sales, andrisk management applications.
• Work closely with traders and business stakeholders to investigate and resolve application, trade flow, and production issues.
• Monitor trading platforms, application health, batch processes, and operational workflows to ensure system stability and availability.
• Manage Incidents and Problem management.
• Perform start of day, End of Day and start of week checks.
• Analyze application logs, activity logs, and batch logs using scripting and SQL queries for troubleshooting and issue investigation.
• Identify opportunities for automation and automate (scripting) manual tasks being performed by team.

Key Requirements:

• Possess 3-5 years of relevant Front Office FICC Credit Trading Application Support experience within investment banking or financial services environments.
• Strong Unix/Linux administration skills.
• Strong SQL knowledge and troubleshooting experience.
• Hands-on experience with scripting languages, including Unix Shell and Perl.
• Experience working in a large-scale enterprise environment.
• Experience in Monitoring tools e.g. ITRS Geneos, Splunk, Elastic, Dynatrace etc
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work in a fast-paced Front Office support environment with direct business user interaction.
• Strong communication and stakeholder management skills.

Good to Have Skills

• Python
• Tableau

Shift Coverage Requirements

This position supports business-critical applications across multiple time zones and requires flexibility to participate in a rotational support model. The successful candidate will be expected to work shifts (early/late), as well as providing weekend and public holiday coverage on a rotational basis, in accordance with business requirements. Appropriate compensatory time off will be provided in line with company policies.