Front Office | Front Office Manager

Join us for an incredible opportunity to be a part of our Front Office leadership team as a Front Office Manager at the Hyatt at Olive 8!

The Front Office Manager is responsible for all duties of the front desk operation which includes\: staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include\:

• Responsible for short and long term planning and the management of the hotel’s Front Office operation

• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans

• Maintain guest room inventory

• Coach and counsel employees to reflect Hyatt Service Standards and Procedures

• Perform all tasks of a Front Office Staff as needed to facilitate service

• Ensure all operations and cash handling are done per policies and procedures

• Maintain excellent communication with the housekeeping department

• Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas

• Analyze, investigate, and resolve guest complaints

• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables

• Insures proper staffing levels for customer service goals

• Coach and counsel employees to reflect Hyatt service standards and procedures

The salary range for this position is $80,170.00 to $118.800.00. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications, and education.

As a colleague, we have you covered with awesome benefits and perks!

Benefits

· Position is eligible for relocation assistance

· Medical & Vision insurance

· 401(k) & Retirement Savings Plan (RSP)

· Basic Life Insurance

· Short Term Disability Insurance

· New Child Leave & Adoption Assistance

· Paid Time Off for Full-Time Colleagues\:

· Vacation Time

· 10 days (80 hours) earned upon completing 1-4 years of service

· 15 days (120 hours) earned upon completing 5-9 years of service

· 20 days (160 hours) earned upon completing 10+ years of service

· (2) Floating Holidays per year

· (6) Paid Holidays per year

· Compassionate Leave

· Jury Duty Leave

· Seattle Paid Sick & Safe Time

· Extended Illness Days – unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year

Perks

· Employee Assistance Program

· Discounted Rooms at any participating Hyatt location starting on your first day of employment

· Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service

· Free colleague meals during shift

· Hyatt Colleague discount program

· Tuition Reimbursement

· ORCA Pass subsidy

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,500 properties worldwide.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or caste.