Front Office / Guest Experience
We're looking for a friendly and professional individual with a hospitality DNA to be the face of our establishment, ensuring our guests have an exceptional experience from check-in to check-out. Be ready to:
- Welcome and greet guests upon arrival, providing a warm and inviting atmosphere
- Engage with our guests with guenuine passion to welcome
- Process check-ins and check-outs efficiently, handling all related paperwork and payments
- Respond to guest inquiries and requests promptly and courteously
- Coordinate with housekeeping and maintenance departments to ensure room readiness and a smooth-seamless service
- Handle guest requests and resolve issues in a professional and timely manner
- Provide information about hotel amenities, local attractions, and transportation options
- Maintain accurate guest records and hotel information using property management software
- Ensure compliance with hotel standards and safety procedures
Your experience and skills include:
- Previous front office and/or reservations experience is an asset
- Detail-oriented and numerical aptitude
- Knowledge of Property Manager systems (Opera) an asset
- Must be able to work flexible schedules including weekends and holidays
- The ability to work with little or no supervision is required.
- Positive and team-oriented
- Passion for guest service
- Excellent interpersonal skills
- Excellent written and verbal communication skills
- Highly organized, results-oriented, work well under pressure
- English speaking. Japanese or Mandarin is a must
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within the property and across the world!
- Open your way to get the talent development opportunities in Accorhotels in the future